I want to delete my account - how do I do this?

If you have downloaded the app and entered your details without purchasing any assets, but now you want to delete your account, please email IFcontact@fedgroup.co.za. We will then remove all your contact details from our system. You can then delete the app on your side.

If you have already purchased assets, they would need to be sold before you will be able to delete your account.

Please also keep in mind that once you purchase your assets, we incur substantial costs in installing and maintaining your assets. For solar panels, there is installation, optimisation, insurance and maintenance. For beehives, there is construction, swarming, harvesting and transport. For blueberries, there is the planting, harvesting and watering. In addition, the longer you have owned the asset the less it is worth, because it has already generated an income, and the time that is left to generate an income decreases. There is also wear and tear on solar panels and beehives. All these factors combine to decrease your sales price.

Because these are physical assets that are installed at a particular site, and not fixed investments or stock market investments, we cannot simply pay you a market related price when you wish to sell them. A buyer needs to be in place and the assets need to be transferred for an asset sale to be finalised.

Please also note that a transfer fee may be charged at our discretion, dependant on factors such as the size of the transfer and whether you have sold assets in the past. This rate will be communicated to you and if you accept it, we can proceed with the transfer process.

If, after careful consideration, you still decide to sell your asset. You must find a willing buyer who is willing to purchase your asset at a price that you negotiate between yourselves. To effect the transfer, the relevant documentation will be sent to you for completion. If a transfer fee is applicable, Fedgroup would first have to receive these fees before the transfer can be finalised. Fedgroup may subtract the transfer fees, if applicable, and pay the balance over to you.

In the rare event of financial distress by the investor, Fedgroup will purchase the asset/s at a discounted valuation at Fedgroup’s discretion on a case-by-case basis.

If you have purchased assets and want to sell them, please see this article here.

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